BusinessThe Tap, the Car and the TeacupA multi-’fauceted’ analogy of LEAN process improvement What is ‘LEAN’ process improvement? How does the LEAN way improve processes? To gain an understanding, it’s best to start literally. ...
Business SrategyThe Public Library of 2027The libraries of the future will be very different— and yet, their original charm will remain much the same. I’m an avid user of public libraries. During a recent visit, I began thinking —...